Billing and limits

The pricing page always has the current numbers.

What each plan includes#

Free is a small way to try the basic stats. It has no Events API, script proxy, attribution or Meta Conversions API. Those are on Solo, Studio, Agency and Custom.

Agency adds white label. Client dashboards and weekly reports then show only your name and logo, with no Datacenter branding.

What counts#

One allowance covers a calendar month (UTC):

• Pageviews.
• Clicks on your short links.

Custom events, Events API events and automatic events do not count. Bots that we filter out do not count either, and neither does traffic from a hosting network, such as a cloud server: it still shows in your stats, but you are never billed for it. The month starts again on the 1st.

Going over#

On a paid plan there is no hard stop. Your stats keep coming in.

• We tell you with one email the month you go over.
• Extra use is billed in blocks of 500,000 pageviews and clicks for $10 each, from the first month over, on your next invoice.
• A sudden jump is checked first. If a month passes 3 times your usual month (or 3 times your plan's allowance, whichever is more), we look at it before any extra is billed. If the traffic was not real, you are not charged for it.

If you go over often, it is usually cheaper to move up a plan, and we will say so.

On Free, new visits are not counted past 5,000 until the 1st. Your stats so far stay.

Your Billing page#

Open Settings, then Billing.

Your plan is at the top. It shows:

• Price: what you pay, a month or a year.
• Next payment: the date Stripe charges your card next.
• Trial and First payment, while a trial runs: the days left and the date of the first charge.
• Ends, after you cancel: the last day of the plan.

Card and invoices opens Stripe, where you update your card and download invoices. Change plan jumps to the plans. Cancel plan starts the cancel flow.

This month has a meter for each limit: pageviews and clicks, active short links, live sites and AI actions. A meter turns amber at 80%. Counts update about every 15 minutes, and the date they reset is in the corner. Anything with no limit on your plan is named once, under the title.

When you go past your plan, one Past your plan line says what, how much, and whether it is billed yet. On paid plans, Usage limit caps what AI actions, texts and emails past your plan can cost in a month. It starts at $25; set it to $0 to stop at what your plan includes. Open it to change the amount.

Usage cost, on paid plans, lists each kind of use against what your plan includes, what is past your plan so far, and where the month is heading at this pace, with your likely bill. The estimate starts on the 3rd.

Plans marks the one you are on with Current plan. The other buttons say what happens: Upgrade to Studio, Downgrade to Solo. Pick Yearly above the plans to see Switch to yearly on your own plan. On a phone each plan shows its price and limits; Compare every feature opens the full table.

Usage#

Each plan includes AI actions and emails a month: 40 and 750 on Solo, 70 and 1,500 on Studio, 85 and 2,000 on Agency. Past them, and for calls and texts, you pay by use, on top of your plan. Billed with your plan each month:

A toll-free texting number needs no setup charge and no carrier registration. Calls and texts are (when shipped). What you used shows under Past your plan in Billing.

On a paid plan, extras past your plan stop only at the Usage limit you set, and calls always ring through. On Free, AI actions, texts and emails pause once the month's use passes what Free covers, until the 1st, and we email you.

Paying#

Plans are paid by card through Stripe, monthly or yearly. Yearly costs the same as 10 months. We never see or store your card number.

Bigger agencies can ask for the Custom plan. It has no limits, and we set the price with you. Use Talk to us on the pricing page, or book a call. We bill it by card through Stripe or by invoice.

14-day free trial#

Your first paid plan is free for 14 days. Checkout asks for your card, and Stripe charges nothing until day 15. Billing shows the day your trial ends. During the trial, Datacenter counts the first 5,000 pageviews and clicks of the month, and AI actions, texts and emails pause once the trial has used about what Free includes. Everything is back in full from your first payment.

To stop, cancel in Billing before the trial ends. You pay nothing, and when the trial ends your account moves to Free. The trial is for an account's first paid plan only. Free needs no card at all.

If a payment fails#

Nothing stops at once. You have 7 days from the failed payment to fix it, and your plan keeps working the whole time.

A red bar at the top of the app says the date. Retry payment opens a window with your saved card and what is due today:

• Retry now charges the saved card right away. When it goes through, the bar is gone.
• Change lets you use another card, then retry.
• If the card is refused, the window says why in plain words, such as "Card expired".
• If your bank wants to confirm the payment, Confirm with your bank opens Stripe's page to finish it.

After 7 days without payment, your account works like Free. Nothing is deleted, and your tracking keeps counting. Sites and links past Free's room are read-only. Pay the bill and your plan is back at once.

30-day money back#

If Datacenter is not right for you, ask within 30 days of your first payment and we refund that payment in full. After a free trial, the 30 days start with the first payment. No questions asked. Write to hello@datacenter.so from your account email. We end the plan at the same time, and your account moves to Free. Stripe returns the money to your card, usually within 5 to 10 days. Later renewals are not refunded, so cancel before the next one if you are done. The full wording is in the terms.

Change or cancel#

• Upgrade or Downgrade between paid plans starts at once. On a monthly plan, Stripe puts the difference, a charge or a credit, on your next invoice. On a yearly plan, the difference is charged today, or credited to your next payment.
• Cancel plan asks why, then offers what fits, such as a pause. A canceled plan stays on until the end of the time you paid for, then the account moves to Free. Your data stays, within the Free plan's 30 days of history.

Questions#

Email hello@datacenter.so.