Terms of service

Your account

Datacenter is for businesses. You must be 18 or older to open an account, and if you sign up for a business, you agree to these terms for it. You need a working email address. Keep your password safe. You are responsible for what happens in your account, including what people you invite do. One person or business per account.

Fair use

Do not use Datacenter for anything illegal or harmful. In particular, do not make short links to:

• malware, phishing or scams;
• spam, or pages that hide where they lead;
• other link shorteners, to chain redirects;
• content that is illegal where you or your visitors are.

We check links with Google Safe Browsing and other checks, and recheck them over time. We may turn off a link or an account that breaks these rules, with or without notice when people are at risk.

Do not use Datacenter to break into, overload or copy our service, to get around plan limits, or to track people in ways the law forbids.

Emails, texts and calls

When Datacenter sends emails or texts or answers calls for you, you are the sender, and these rules are yours to keep:

• Email and text only people who gave you their details to hear from you. Never send to bought, rented or scraped lists.
• Before you send marketing texts, get each person's prior express written consent, as the US Telephone Consumer Protection Act requires, and keep the record. Datacenter keeps the consent it collects for you (the words, where and when), but you are responsible for consent you collect elsewhere or import.
• Every email carries your real postal address and an unsubscribe link, and every first text says how to stop. Datacenter adds them, and stops sending to anyone who unsubscribes or replies STOP. Do not take them out or write to those people another way.
• When you register a texting number, everything you tell the carriers (your business, tax ID, address, contact and sample texts) must be true, and your texts must match it. Carriers restrict some topics, such as cannabis, firearms, alcohol and tobacco, and may block a number that sends them.
• If you turn on call recording, callers hear a notice first. You are responsible for any other consent the law where you and your callers are requires.
• Fines, carrier fees or claims that come from messages or calls you sent through Datacenter are yours.

We may pause sending for an account whose messages draw complaints, bounces or carrier blocks, and tell you why.

Your sites and your visitors

Only add sites you own or have the right to measure. For your visitors' data you are the controller and Datacenter processes it for you, under our data processing agreement, which is part of these terms. You are responsible for telling your visitors about Datacenter in your own privacy policy. If you turn on 90-day tracking, customer profiles, call tracking, or send personal data with the Events API or to an ad platform or other tool, you are responsible for any consent the law requires. Do not use Datacenter on sites meant for children, or to collect health, financial or other sensitive data.

Plans and billing

Paid plans are billed in advance, monthly or yearly, through Stripe. Prices are shown before you pay. An account's first paid plan starts with a free trial of 14 days: Stripe takes a card at checkout and charges nothing until the trial ends. Cancel before then and nothing is charged. We email you before a trial ends, unless you turned plan reminders off. During a trial, pageviews and clicks past the Free plan's monthly amount are not counted until your first payment.

Paid plans never stop counting. If you go over your plan's monthly pageviews and clicks, we tell you, and the extra is billed in blocks of 500,000 pageviews and clicks for $10 from the first month over, as shown on the pricing page. If a month's pageviews and clicks pass 3 times your usual month, we hold that extra and tell you. We check it for bot traffic before it is billed, and drop what should not be. AI actions, emails, calls, texts and phone numbers past what your plan includes are billed by use with your plan each month, up to the usage limit you set in Billing. Prices are in US dollars.

If a payment fails, Stripe tries again and we email you. Your plan keeps working for 7 days; after that the account works like the Free plan until the bill is paid.

Refunds: 30-day money back

If Datacenter is not right for you, ask within 30 days of your first payment and we refund that payment in full. No questions asked. Write to hello@datacenter.so from your account email, or reply to any email from us.

The promise covers the first payment on an account, monthly or yearly, including the first payment after a free trial. Later renewals, and charges for use past your plan, are not refunded, but you can cancel any time so the next one never comes. When we refund, we also end the plan and your account moves to the Free plan. Stripe returns the money to the card you paid with, usually within 5 to 10 days.

Canceling and deleting

You can cancel any time in Billing. Your plan stays on until the end of the time you paid for, then your account moves to the Free plan. We do not charge cancellation fees.

You can delete your account any time in Settings, Account. That ends your plan at once, without a refund for time left, so if you are within the 30 days, ask for your money back first. We then delete your data as the privacy policy says, and release your phone numbers and sending domains, which cannot be brought back.

We may close an account that breaks these terms or goes unpaid. Unless people are at risk or the law stops us, we tell you first and give you time to download your data.

Partner terms

• The partner program is for accounts on Studio or Agency. We approve each agency by hand, and may decline or remove one at any time.
• We list only what you give us in Settings, Partner, and only after you tick that you agree. Ask us to remove it at any time.
• When a business opens your referral link, then signs up in the same browser within 90 days and pays for its own plan, you earn credit on your Datacenter account: one month of your own plan (your monthly price, or a twelfth of your yearly price), or what that business paid for its first paid month if that is less.
• The credit is given 30 days after that business's first payment, if the payment was not refunded or disputed and the business is still on an active paid plan that is not set to end.
• Credit is not cash. It cannot be paid out or moved, and it only lowers your Datacenter invoices. If you are not on a paid Studio or Agency plan when a credit is due, that credit lapses.
• No credit for your own accounts: one with your account, your Stripe customer or your email domain. Each business counts once, for the last partner link it opened before signing up.
• Do not send bulk email nobody asked for with your link, and do not speak for Datacenter. We may remove a partner who does, and cancel credit not yet given.
• We may change or end the program with 30 days' notice by email. Credit already given stays.

Your data

Your stats, links and customer data are yours. You can export them as CSV, or download everything in your account with Download my data in Settings, Account. Delete account, in the same place, deletes your data as the privacy policy says. We only use your data to run Datacenter for you, as the data processing agreement says.

Datacenter Assistant

The Assistant can be wrong. Every change it proposes waits for you to press Apply, and emails or texts it drafts are yours to check before they go out. What you type and what it writes for you are yours.

The service

We work hard to keep Datacenter fast and available, but we cannot promise it will never go down or never lose an event, email, text or call. Datacenter is provided as is. To the extent the law allows, we are not liable for lost profits or indirect losses, and our total liability to you is limited to what you paid us in the last 12 months.

Changes

We may update these terms. If a change matters, we will email you before it takes effect. Using Datacenter after that means you accept the new terms.

Contact

Questions about these terms: hello@datacenter.so, or by post to Datacenter LLC, 5142 N Academy Blvd PMB 1021, Colorado Springs, CO 80918, United States.